We appreciate the opportunity to serve you MRP, and we sincerely apologize that the packaging did not meet your expectations.
However, we believe it is important to clarify the situation. You placed your order through http://Walmart.com and contacted us to report that your order arrived damaged. We apologized for the inconvenience and offered to replace the item at no cost to you. We asked you to visit our website and send us your shipping address so we could arrange the replacement.
Unfortunately, rather than providing the requested shipping information, you left a negative review. We understand your frustration, and we want you to know that our intention has always been to resolve the issue. As a Walmart Marketplace seller, we do not have access to customers’ shipping information after orders are processed through Walmart, so we rely on customers to provide their information when a replacement is needed.
We take customer satisfaction seriously and want every customer, including you, to have a positive experience with our products and service. We also make every effort to ship orders the same or next business day. While we understand how frustrating delivery delays can be, carrier delays and rescheduled deliveries are unfortunately outside our direct control.
We remain committed to making this right. Please send us your shipping information so we can arrange a replacement and ensure you receive the product you originally expected. We appreciate your understanding and the opportunity to resolve this matter.
